FAQ

Frequently asked questions

Answers about the product, the AI we use, and GDPR, EU AI Act and profiling.

About Freya

The product

Why AI and not a classic training?

Getting started

Privacy, security & AI

Basics

AI inside Freya

Data transfers & third parties

Your rights & control

Security

Profiling & personality analysis

More questions? Write to us any time at privacy@negotiationintelligence.com or visit our Trust Center.

Frequently asked questions

About Freya

The product

What is Freya?

Who is Freya for?

How does a training session work?

What does Freya cost?

Is Freya available for companies?

Why AI and not a classic training?

Can an AI really negotiate like a human?

Why is repetition so important — isn't a good seminar enough?

Isn't that impersonal compared to a real coach?

We already have in-house trainings — why do we need Freya on top?

We're building our own AI solution — why should we use Freya?

Getting started

How do I start as an individual?

How does onboarding for companies work?

Which languages does Freya support?

Privacy, security & AI

Basics

Who is responsible for my data?

Is Freya GDPR compliant?

Where is my data stored?

AI inside Freya

Which AI systems do you use exactly?

Do you train the AI models with my conversation data?

How does the AI know what "good negotiation" is? Does it just use ChatGPT knowledge?

Am I speaking with a real human or with an AI?

Can I have my AI feedback reviewed by a human?

Is Freya a "high-risk" AI system under the EU AI Act?

Data transfers & third parties

What about US data transfers?

Which sub-processors do you use in total?

Your rights & control

Can I view or export my data?

How do I delete my account and my data?

How long do you keep my data?

Security

How is my data technically protected?

What happens in the event of a security incident?

Profiling & personality analysis

Does Freya build a personality profile of me?

I've heard about "Counterpart Profiling" — what is that?